At Global Mark Gemstones, transparency and trust are the cornerstones of our business. Please review our policies below to understand our commitments to you.
While we want to ensure you are satisfied with your purchase, we cannot guarantee that each request for return/refund and/or exchange will be accepted by us. We reserve the right to refuse and/or deny any such request if it is not aligned with the below mentioned conditions.
Returns or exchanges are only accepted if your order is damaged during transit or if you received an incorrect product.
Requests for a refund or exchange must be made within seven (07) days of receiving your product. The item must be returned in its original condition with its original certification and packaging intact. Any tampering with the product and/or its certifications will be cause enough for us to deny your return request.
We at Global Mark Gemstones take utmost pride in serving the best products. However, should you have any doubts regarding the quality of the product, we implore you to kindly get the product verified for authenticity at a Government gemological institute (ISO certified or Internationally reputed). If any gemstone is proven to be synthetic or artificial by such an institute, you are entitled to a 100% refund, return, or exchange; as you deem fit.
Unless the product is damaged, returns are not possible for:
The Company shall not accept returns or exchanges for the following reasons:
The Customer is strongly encouraged to carefully review the size chart and product descriptions prior to making a purchase to ensure that the correct size and specifications are selected. The Company shall not be liable for any issues related to sizing or color discrepancies that are within normal and acceptable variations.
The Company strives to provide the best experience for its customers. However, once an order is placed, cancellations are not permitted under any circumstances.
Global Mark Gemstones (hereinafter referred to as "Global Mark Gemstones" or "the Website" or "the Site" or "we" or "us" or "our") is committed to ensuring compliance with applicable privacy laws in the countries where our products are distributed. The protection of your personal data is of paramount importance to us. As such, we conduct our business in strict adherence to the data privacy and data security laws applicable in the respective jurisdiction where our products are distributed to you.
We use the Order Information that we collect generally to fulfill any orders placed through the website (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).
We may use your information to provide you with product and service updates, newsletters and other communications about existing and/or new products and services by email, if you have provided your prior consent or we are otherwise permitted to do so under applicable law. Please note that you can opt-out of these advertisements by unsubscribing to our emails.
We may use your information to segment data and to otherwise create anonymous, aggregated statistics about the use of our products and services, which we may share with third parties and/or make available to the public.
We may use your information to improve and enhance existing products, services and applications and develop new offerings, recommendations, advertisements and other communications and learn more about customers' preferences in general.
Where you have uploaded product reviews, comments or content to our websites or application and made them publicly visible, we may link to, publish or publicize these materials elsewhere including in our own advertisements.
We may use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
At Global Mark Gemstones, your trust in us is paramount, and we're committed to delivering your treasures with the utmost care and reliability. Here's everything you need to know about our shipping process.
Delivery typically takes 7 to 15 days from the date of dispatch. While we strive to ensure timely deliveries, actual shipping times may vary based on factors such as location, courier efficiency, customs clearance, and unforeseen circumstances. We appreciate your patience and will keep you informed with tracking updates throughout the shipping process.
For orders placed from outside the UAE/India, delivery is typically expected to take 10 to 20 days from the date of dispatch. In the event of any issues that prevent successful delivery, we will process a refund to the original payment method within 40 to 45 days from the date the issue is identified. This refund policy applies exclusively to international orders.
We currently offer delivery to over 150 countries worldwide.
You acknowledge that the accuracy of the delivery address provided is essential for the successful fulfillment of the order. The Company shall not be held liable for any delays, discrepancies, or issues arising from inaccurate or incomplete delivery information provided by you.